---
description: Compare Freshservice vs OpenText Universal Discovery and CMDB to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs OpenText Universal Discovery and CMDB Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> OpenText Universal Discovery and CMDB](https://www.capterra.com.au/compare/132997/174872/freshservice/vs/ucmdb-cm)

# Compare Freshservice vs OpenText Universal Discovery and CMDB

Canonical: https://www.capterra.com.au/compare/132997/174872/freshservice/vs/ucmdb-cm

> Detailed comparison between Freshservice and OpenText Universal Discovery and CMDB. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | OpenText Universal Discovery and CMDB |
| **Overall rating** | 4.5/5 | 2.0/5 |
| **Total Reviews** | 685 | 2 |
| **Starting Price** | USD 19.00 | USD 0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### OpenText Universal Discovery and CMDB

Chief Information Officer , Chief Data Officer , Chief Information Security Officer , Data Protection Officer , Data Privacy Specialist , Data Manager , Chief Privacy Officer , Privacy Manager , Data Privacy Manager , Senior Compliance Officer

## Key features

### Freshservice

- API
- Activity Dashboard
- Asset Lifecycle Management
- Automated Discovery
- Change Management
- Compliance Management
- Configuration Management
- Customizable Reports
- Data Visualization
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Monitoring
- Policy Management
- Reporting & Statistics
- Reporting/Analytics
- Scheduled/Automated Reports
- Third-Party Integrations
- Widgets

### OpenText Universal Discovery and CMDB

- API
- Activity Dashboard
- Asset Lifecycle Management
- Change Management
- Compliance Management
- Configuration Management
- Customizable Reports
- Data Visualization
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Monitoring
- Policy Management
- Reporting & Statistics
- Reporting/Analytics
- Scheduled/Automated Reports
- Third-Party Integrations
- Widgets

## Links

- [View Freshservice Profile](https://www.capterra.com.au/software/132997/freshservice)
- [View OpenText Universal Discovery and CMDB Profile](https://www.capterra.com.au/software/174872/ucmdb-cm)
- [View Original Comparison](https://www.capterra.com.au/compare/132997/174872/freshservice/vs/ucmdb-cm)

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