17 years helping Australian businesses
choose better software
Freshservice vs iTOP
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
USD 29.00/month
Not provided by vendor
Ratings
Best for
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Companies of all sizes and IT professionals.
Features
- Asset Lifecycle Management
- Change Management
- Configuration Management
- Dashboard
- Email Templates
- Forms Management
- Help Desk Management
- Incident Reporting
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Asset Lifecycle Management
- Change Management
- Configuration Management
- Dashboard
- Email Templates
- Forms Management
- Help Desk Management
- Incident Reporting
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
Deployment
- Cloud-based
- On-premises
- Cloud-based
- On-premises
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
