---
description: Compare Freshservice vs ServiceNow to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs ServiceNow Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> ServiceNow](https://www.capterra.com.au/compare/132997/152871/freshservice/vs/servicenow)

# Compare Freshservice vs ServiceNow

Canonical: https://www.capterra.com.au/compare/132997/152871/freshservice/vs/servicenow

> Detailed comparison between Freshservice and ServiceNow. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | ServiceNow |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 685 | 344 |
| **Starting Price** | USD 19.00 | USD 100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## Key features

### Freshservice

- API
- Asset Tracking
- CRM
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- HR Management
- IT Asset Tracking
- IT Reporting
- License Management
- Monitoring
- Project Management
- Real-Time Chat
- Real-Time Data
- Request Assignment
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### ServiceNow

- API
- Asset Tracking
- CRM
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- HR Management
- IT Asset Tracking
- IT Reporting
- License Management
- Monitoring
- Project Management
- Real-Time Chat
- Real-Time Data
- Request Assignment
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.capterra.com.au/software/132997/freshservice)
- [View ServiceNow Profile](https://www.capterra.com.au/software/152871/servicenow)
- [View Original Comparison](https://www.capterra.com.au/compare/132997/152871/freshservice/vs/servicenow)

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