---
description: Compare Freshservice vs Guru to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Guru Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Guru](https://www.capterra.com.au/compare/132997/145390/freshservice/vs/guru)

# Compare Freshservice vs Guru

Canonical: https://www.capterra.com.au/compare/132997/145390/freshservice/vs/guru

> Detailed comparison between Freshservice and Guru. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Guru |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 724 | 639 |
| **Starting Price** | USD 19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Guru

Mid-market and enterprise organizations (250–5,000+ employees) seeking a secure, verifiable AI knowledge platform that connects all company data

## Key features

### Freshservice

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Employee Onboarding
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Pre-built Templates
- Project Management
- Real-Time Data
- SSL Security
- Single Sign On
- Surveys & Feedback
- Workflow Management

### Guru

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Employee Onboarding
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Pre-built Templates
- Project Management
- Real-Time Data
- SSL Security
- Single Sign On
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshservice Profile](https://www.capterra.com.au/software/132997/freshservice)
- [View Guru Profile](https://www.capterra.com.au/software/145390/guru)
- [View Original Comparison](https://www.capterra.com.au/compare/132997/145390/freshservice/vs/guru)

-----

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