---
description: Compare Freshservice vs SupportHero to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs SupportHero Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> SupportHero](https://www.capterra.com.au/compare/132997/144138/freshservice/vs/supporthero)

# Compare Freshservice vs SupportHero

Canonical: https://www.capterra.com.au/compare/132997/144138/freshservice/vs/supporthero

> Detailed comparison between Freshservice and SupportHero. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | SupportHero |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 803 | 31 |
| **Starting Price** | USD 19.00 | USD 49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### SupportHero

We serve online businesses who are tired of getting to answer the same question over and over. Just show your knowledge base where your customers need it the most...

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Automated Discovery
- Catalog Management
- Content Management
- Customisable Branding
- Data Import/Export
- Document Management
- Full Text Search
- Knowledge Base Management
- Multi-Language
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Single Sign On
- Surveys & Feedback
- Tagging
- Widgets

### SupportHero

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- Catalog Management
- Content Management
- Customisable Branding
- Data Import/Export
- Document Management
- Full Text Search
- Knowledge Base Management
- Multi-Language
- Reporting & Statistics
- SSL Security
- Self Service Portal
- Single Sign On
- Surveys & Feedback
- Tagging
- Widgets

## Links

- [View Freshservice Profile](https://www.capterra.com.au/software/132997/freshservice)
- [View SupportHero Profile](https://www.capterra.com.au/software/144138/supporthero)
- [View Original Comparison](https://www.capterra.com.au/compare/132997/144138/freshservice/vs/supporthero)

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