Freshservice vs JIRA Service Management

USD 29.00/month

USD 19.04/month

• Ease of Use

  4.5 (590)

• Features & Functionality

  4.3 (590)

• Customer Service

  4.6 (590)

• Value for Money

  4.4 (590)

See all ratings

• Ease of Use

  4.2 (689)

• Features & Functionality

  4.5 (689)

• Customer Service

  4.3 (689)

• Value for Money

  4.3 (689)

See all ratings

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

• Asset Tracking
• Customer Complaint Tracking
• Customizable Reports
• For IT Project Management
• Help Desk Management
• Issue Scheduling
• License Management
• Project Management
• Support Ticket Management
• Surveys & Feedback

See all features

• Asset Tracking
• Customer Complaint Tracking
• Customizable Reports
• For IT Project Management
• Help Desk Management
• Issue Scheduling
• License Management
• Project Management
• Support Ticket Management
• Surveys & Feedback

See all features

• Cloud-based
• On-premises

• Cloud-based
• On-premises

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat