Freshservice vs JIRA Service Management

USD 29.00/month

USD 60.00/month

• Ease of Use

  4.5 (564)

• Features & Functionality

  4.3 (564)

• Customer Service

  4.6 (564)

• Value for Money

  4.4 (564)

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• Ease of Use

  4.2 (624)

• Features & Functionality

  4.4 (624)

• Customer Service

  4.3 (624)

• Value for Money

  4.3 (624)

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Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

• Asset Lifecycle Management
• Automated Routing
• Change Management
• Configuration Management
• Cost Tracking
• Dashboard
• Issue Tracking
• Service Level Agreement (SLA) Management
• Supplier Management
• Support Ticket Tracking

See all features

• Asset Lifecycle Management
• Automated Routing
• Change Management
• Configuration Management
• Cost Tracking
• Dashboard
• Issue Tracking
• Service Level Agreement (SLA) Management
• Supplier Management
• Support Ticket Tracking

See all features

• Cloud-based
• On-premises

• Cloud-based
• On-premises

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat