Freshservice vs osTicket

USD 29.00/month

USD 9.00/month

• Ease of Use

  4.5 (564)

• Features & Functionality

  4.3 (564)

• Customer Service

  4.6 (564)

• Value for Money

  4.4 (564)

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• Ease of Use

  4.3 (50)

• Features & Functionality

  4.2 (50)

• Customer Service

  4.0 (50)

• Value for Money

  4.8 (50)

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Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

• Automated Routing
• Configuration Management
• Cost Tracking
• Customisable Forms
• Customizable Fields
• Forms Management
• Self Service Portal
• Service Level Agreement (SLA) Management
• Ticket Management
• Workflow Configuration

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• Automated Routing
• Configuration Management
• Cost Tracking
• Customisable Forms
• Customizable Fields
• Forms Management
• Self Service Portal
• Service Level Agreement (SLA) Management
• Ticket Management
• Workflow Configuration

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• Cloud-based
• On-premises

• Cloud-based
• On-premises

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat