---
description: Compare Freshservice vs Nexa.itsm to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Nexa.itsm Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Nexa.itsm](https://www.capterra.com.au/compare/132997/1065042/freshservice/vs/nexa-itsm)

# Compare Freshservice vs Nexa.itsm

Canonical: https://www.capterra.com.au/compare/132997/1065042/freshservice/vs/nexa-itsm

> Detailed comparison between Freshservice and Nexa.itsm. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Nexa.itsm |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 685 | 0 |
| **Starting Price** | USD 19.00 | EUR 300.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Nexa.itsm

Organizations of any size and industry seeking a flexible ITSM platform adaptable to any level of IT maturity, from basic operations to fully automated enterprise workflows.

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Alerts/Escalation
- Approval Process Control
- Asset Tracking
- Audit Trail
- Change Management
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Help Desk Management
- Incident Management
- Inventory Management
- Reporting & Statistics
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Workflow Management

### Nexa.itsm

- API
- Access Controls/Permissions
- Alerts/Escalation
- Approval Process Control
- Asset Tracking
- Audit Trail
- Change Management
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Help Desk Management
- Incident Management
- Inventory Management
- Reporting & Statistics
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Workflow Management

## Links

- [View Freshservice Profile](https://www.capterra.com.au/software/132997/freshservice)
- [View Nexa.itsm Profile](https://www.capterra.com.au/software/1065042/nexa-itsm)
- [View Original Comparison](https://www.capterra.com.au/compare/132997/1065042/freshservice/vs/nexa-itsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshservice vs Nexa.itsm Comparison - Capterra Australia 2026","description":"Compare Freshservice vs Nexa.itsm to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/132997/1065042/freshservice/vs/nexa-itsm","about":[{"@id":"https://www.capterra.com.au/software/132997/freshservice#software"},{"@id":"https://www.capterra.com.au/software/1065042/nexa-itsm#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/132997/1065042/freshservice/vs/nexa-itsm#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/132997/1065042/freshservice/vs/nexa-itsm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Freshservice","description":"Freshservice, from Freshworks, is a modern, AI-native IT and enterprise service management platform that helps organizations deliver frictionless employee experiences without enterprise complexity, high costs, or lengthy implementations. \n\nBy unifying ITSM, ITOM, ITIM, and ESM on a single platform with a common data layer, it eliminates tool sprawl and creates a single source of truth across services and assets. \n\nCore capabilities include incident, problem, change, and major incident management, service monitoring, automation, and a robust CMDB that enables visibility, impact analysis, and faster root cause resolution.\n\nPowered by Freddy AI, Freshservice delivers conversational self-service through an AI Agent that resolves common requests and guides users in natural language. It also provides agents with contextual insights and intelligent recommendations to accelerate resolution and enable proactive service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.com.au/software/132997/freshservice","@id":"https://www.capterra.com.au/software/132997/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Nexa.itsm","description":"Nexa.itsm is an IT service management software designed to help businesses handle ticketing, asset management, and IT operations tasks. The software aims to deliver an innovative approach to IT service management by integrating advanced features designed to maximise operational efficiency. Nexa.itsm is crafted to empower IT teams and elevate overall business operations through improved service delivery. The software offers a configurable no-code platform, a user-friendly interface, scalability, flexible hosting options, and a comprehensive ITSM toolset.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/206582d2-5e4b-4b1b-a3ea-633f46ccc164.png","url":"https://www.capterra.com.au/software/1065042/nexa-itsm","@id":"https://www.capterra.com.au/software/1065042/nexa-itsm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"300","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.com.au/compare/132997/1065042/freshservice/vs/nexa-itsm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Freshservice vs Nexa.itsm","position":3,"item":"https://www.capterra.com.au/compare/132997/1065042/freshservice/vs/nexa-itsm","@type":"ListItem"}]}]}
</script>