---
description: Compare Freshservice vs Infradesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Infradesk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Infradesk](https://www.capterra.com.au/compare/132997/1046490/freshservice/vs/infradesk)

# Compare Freshservice vs Infradesk

Canonical: https://www.capterra.com.au/compare/132997/1046490/freshservice/vs/infradesk

> Detailed comparison between Freshservice and Infradesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Infradesk |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 685 | 17 |
| **Starting Price** | USD 19.00 | BRL 69.90 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Infradesk

Infradesk is a service management and internal management tool. It has complete solutions for opening calls, asset management, projects, cost center, chat, among others.

## Key features

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Chat/Messaging
- Collaboration Tools
- Contract/License Management
- Dashboard
- For IT Project Management
- Incident Management
- Live Chat
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

### Infradesk

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Chat/Messaging
- Collaboration Tools
- Contract/License Management
- Dashboard
- For IT Project Management
- Incident Management
- Live Chat
- Monitoring
- Performance Metrics
- Project Management
- Real-Time Chat
- Reporting/Analytics
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

## Links

- [View Freshservice Profile](https://www.capterra.com.au/software/132997/freshservice)
- [View Infradesk Profile](https://www.capterra.com.au/software/1046490/infradesk)
- [View Original Comparison](https://www.capterra.com.au/compare/132997/1046490/freshservice/vs/infradesk)

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