---
description: Compare Vivantio vs HubSpot Service Hub to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vivantio vs HubSpot Service Hub Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [Vivantio \<span\>vs\</span\> HubSpot Service Hub](https://www.capterra.com.au/compare/132880/182476/vivantio/vs/hubspot-service-hub)

# Compare Vivantio vs HubSpot Service Hub

Canonical: https://www.capterra.com.au/compare/132880/182476/vivantio/vs/hubspot-service-hub

> Detailed comparison between Vivantio and HubSpot Service Hub. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Vivantio | HubSpot Service Hub |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 178 | 193 |
| **Starting Price** | USD 49.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Vivantio

Mid-market and enterprise organizations that have outgrown basic help desk software and need a configurable Enterprise Service Management platform to scale IT and business service operations.

### HubSpot Service Hub

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

## Key features

### Vivantio

- API
- Account Alerts
- Analytics
- CRM
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### HubSpot Service Hub

- API
- Account Alerts
- Analytics
- CRM
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Vivantio Profile](https://www.capterra.com.au/software/132880/vivantio)
- [View HubSpot Service Hub Profile](https://www.capterra.com.au/software/182476/hubspot-service-hub)
- [View Original Comparison](https://www.capterra.com.au/compare/132880/182476/vivantio/vs/hubspot-service-hub)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Vivantio vs HubSpot Service Hub Comparison - Capterra Australia 2026","description":"Compare Vivantio vs HubSpot Service Hub to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/132880/182476/vivantio/vs/hubspot-service-hub","about":[{"@id":"https://www.capterra.com.au/software/132880/vivantio#software"},{"@id":"https://www.capterra.com.au/software/182476/hubspot-service-hub#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/132880/182476/vivantio/vs/hubspot-service-hub#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/132880/182476/vivantio/vs/hubspot-service-hub#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"Vivantio","description":"Outgrown the limitations of basic help desk software? It's time to step up to real service management.\n\nVivantio helps mid-market and enterprise organizations centralize IT and business service operations on a single, configurable Enterprise Service Management (ESM) platform. Unite IT, Customer Service, HR, Facilities, Finance, Legal, GRC, and other business teams while automating workflows, standardizing processes, and continually improving service delivery.\n\nBuilt for organizations that need enterprise capabilities without enterprise complexity, Vivantio enables teams to configure workflows without code, scale confidently as they grow, and deliver exceptional service from one platform.\n\nKey capabilities include IT Service Management (ITSM), Incident, Problem, Change, Asset, Configuration, Request, and Knowledge Management, workflow automation, self-service portals, reporting, AI-assisted service capabilities, and 600+ integration possibilities through FLEXBridge and an Open API.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ec36b5f7-3eb5-4ecb-99ee-123ed207a9c9.png","url":"https://www.capterra.com.au/software/132880/vivantio","@id":"https://www.capterra.com.au/software/132880/vivantio#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":178,"ratingValue":4.3},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"name":"HubSpot Service Hub","description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://images.g2crowd.com/display-layer-screenshots/57328/1bc2f482842ccb24a30533994a42079020b7deab02dd5d0bd4e74ae1982f889c.webp","url":"https://www.capterra.com.au/software/182476/hubspot-service-hub","@id":"https://www.capterra.com.au/software/182476/hubspot-service-hub#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":193,"ratingValue":4.4},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/compare/132880/182476/vivantio/vs/hubspot-service-hub#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Software","position":2,"item":"/directory/30672/it-service/software","@type":"ListItem"},{"name":"Vivantio vs HubSpot Service Hub","position":3,"item":"https://www.capterra.com.au/compare/132880/182476/vivantio/vs/hubspot-service-hub","@type":"ListItem"}]}]}
</script>