---
description: Compare Talkdesk vs Gladly to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Talkdesk vs Gladly Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Talkdesk \<span\>vs\</span\> Gladly](https://www.capterra.com.au/compare/132852/156723/talkdesk/vs/gladly)

# Compare Talkdesk vs Gladly

Canonical: https://www.capterra.com.au/compare/132852/156723/talkdesk/vs/gladly

> Detailed comparison between Talkdesk and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Talkdesk | Gladly |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 734 | 140 |
| **Starting Price** | USD 85.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Talkdesk

Organizations modernizing customer service, sales, and support with a human-AI workforce  specifically designed for exceptional customer experiences in  over 12 industries.

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

## Key features

### Talkdesk

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Computer Telephony Integration
- Customer Communication
- Customer Database
- Dashboard
- Email Management
- Help Desk Management
- Inbound Call Center
- Live Chat
- Personalization
- Progressive Dialer
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Gladly

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Computer Telephony Integration
- Customer Communication
- Customer Database
- Dashboard
- Email Management
- Help Desk Management
- Inbound Call Center
- Live Chat
- Personalization
- Progressive Dialer
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Talkdesk Profile](https://www.capterra.com.au/software/132852/talkdesk)
- [View Gladly Profile](https://www.capterra.com.au/software/156723/gladly)
- [View Original Comparison](https://www.capterra.com.au/compare/132852/156723/talkdesk/vs/gladly)

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