---
description: Compare Talkdesk vs PBX.IM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Talkdesk vs PBX.IM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Talkdesk \<span\>vs\</span\> PBX.IM](https://www.capterra.com.au/compare/132852/1080509/talkdesk/vs/PBX-IM)

# Compare Talkdesk vs PBX.IM

Canonical: https://www.capterra.com.au/compare/132852/1080509/talkdesk/vs/PBX-IM

> Detailed comparison between Talkdesk and PBX.IM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Talkdesk | PBX.IM |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 732 | 0 |
| **Starting Price** | USD 85.00 | USD 25.00 |
| **Free Trial** | No | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Talkdesk

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

### PBX.IM

\-

## Key features

### Talkdesk

- Activity Dashboard
- Alerts/Notifications
- Auto-Dialer
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tagging
- Call Tracking
- Call Transfer
- Computer Telephony Integration
- Contact Management
- Customizable Reports
- IVR
- Lead Management
- Monitoring
- On-Demand Recording
- Real-Time Updates

### PBX.IM

- Activity Dashboard
- Alerts/Notifications
- Auto-Dialer
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Computer Telephony Integration
- Contact Management
- IVR
- Monitoring
- On-Demand Recording
- Real-Time Updates
- Virtual Extensions

## Links

- [View Talkdesk Profile](https://www.capterra.com.au/software/132852/talkdesk)
- [View PBX.IM Profile](https://www.capterra.com.au/software/1080509/PBX-IM)
- [View Original Comparison](https://www.capterra.com.au/compare/132852/1080509/talkdesk/vs/PBX-IM)

-----

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