---
description: Compare Five9 vs CloudAgent to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Five9 vs CloudAgent Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Five9 \<span\>vs\</span\> CloudAgent](https://www.capterra.com.au/compare/132405/149038/five9/vs/cloudagent)

# Compare Five9 vs CloudAgent

Canonical: https://www.capterra.com.au/compare/132405/149038/five9/vs/cloudagent

> Detailed comparison between Five9 and CloudAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | CloudAgent |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 481 | 32 |
| **Starting Price** | USD 159.00 | USD 45.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Documentation |

## Best for

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

### CloudAgent

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN \&amp; VOIP countries .

## Key features

### Five9

- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Disposition
- Call Logging
- Call Scripting
- Campaign Specific Caller ID
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Phone Key Input
- Power Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics
- Survey/Poll Management

### CloudAgent

- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Disposition
- Call Logging
- Call Scripting
- Campaign Specific Caller ID
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Phone Key Input
- Power Dialer
- Preview Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics
- Survey/Poll Management

## Links

- [View Five9 Profile](https://www.capterra.com.au/software/132405/five9)
- [View CloudAgent Profile](https://www.capterra.com.au/software/149038/cloudagent)
- [View Original Comparison](https://www.capterra.com.au/compare/132405/149038/five9/vs/cloudagent)

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