---
description: Compare Sprinklr vs Amelia to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sprinklr vs Amelia Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Sprinklr \<span\>vs\</span\> Amelia](https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia)

# Compare Sprinklr vs Amelia

Canonical: https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia

> Detailed comparison between Sprinklr and Amelia. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Sprinklr | Amelia |
| **Overall rating** | 4.3/5 | 5.0/5 |
| **Total Reviews** | 91 | 2 |
| **Starting Price** | USD 249.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Webinars, Documentation, Videos |

## Best for

### Sprinklr

Cloud-based customer experience management solution that helps large enterprises manage content marketing, social media, paid advertising, website, and more via automation.

### Amelia

Amelia is used by insurance companies, banks, healthcare providers, retailers, telecommunications companies, hospitality businesses, utilities, contact centers, IT service desks, and HR departments.

## Key features

### Sprinklr

- AI/Machine Learning
- Automated Responses
- Call Center Management
- Canned Responses
- Channel Management
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Contextual Guidance
- Customer Database
- For Sales/Marketing
- Intent Recognition
- Interaction Tracking
- Lead Management
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Real-Time Data
- Reporting/Analytics
- Sentiment Analysis

### Amelia

- AI/Machine Learning
- Automated Responses
- Call Center Management
- Canned Responses
- Collaboration Tools
- Compliance Management
- Contextual Guidance
- Customer Database
- For Sales/Marketing
- Intent Recognition
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Real-Time Data
- Reporting/Analytics
- Sentiment Analysis

## Links

- [View Sprinklr Profile](https://www.capterra.com.au/software/131274/sprinklr-platform)
- [View Amelia Profile](https://www.capterra.com.au/software/180818/ipsof-amelia)
- [View Original Comparison](https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Sprinklr vs Amelia Comparison - Capterra Australia 2026","description":"Compare Sprinklr vs Amelia to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia","about":[{"@id":"https://www.capterra.com.au/software/131274/sprinklr-platform#software"},{"@id":"https://www.capterra.com.au/software/180818/ipsof-amelia#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Sprinklr","description":"Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/69471352-1b8f-49f1-92ad-92441cd5bd60.webp","url":"https://www.capterra.com.au/software/131274/sprinklr-platform","@id":"https://www.capterra.com.au/software/131274/sprinklr-platform#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":91},"offers":{"price":"249","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Amelia","description":"Amelia is a conversational AI platform that automates front-end interactions through natural, human-like conversations. Combining advanced voice recognition with generative AI, it handles complex requests beyond traditional chatbot capabilities. Its Agentic+ framework enables autonomous reasoning, adapting to context and completing tasks without rigid workflows.\n\nThe platform integrates with enterprise systems via a growing library of connections, offering customization for specific operational needs. Key features include Polaris-powered listening technology, multi-channel voice and text interactions, and task automation like password resets. Amelia supports AI agent design, knowledge management, real-time assistance, and conversation analytics with continuous learning.\n\nSecurity measures include compliance with ISO/IEC 27001, SOC 2 Type II, PCI-DSS, and HIPAA standards. Built-in guardrails ensure accurate, context-aware responses across customer service, HR, and IT applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4c15fa69-b4cb-4a42-8f17-f8c0162c9e5f.jpg","url":"https://www.capterra.com.au/software/180818/ipsof-amelia","@id":"https://www.capterra.com.au/software/180818/ipsof-amelia#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"Sprinklr vs Amelia","position":3,"item":"https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia","@type":"ListItem"}]}]}
</script>