---
description: Compare Sprinklr vs Amelia to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sprinklr vs Amelia Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Sprinklr \<span\>vs\</span\> Amelia](https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia)

# Compare Sprinklr vs Amelia

Canonical: https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia

> Detailed comparison between Sprinklr and Amelia. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sprinklr | Amelia |
| **Overall rating** | 4.3/5 | 5.0/5 |
| **Total Reviews** | 91 | 2 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation, Videos |

## Best for

### Sprinklr

Enterprise, Commercial Enterprise, Large Enterprise, Very Large Enterprise and Global Brands

### Amelia

Amelia is used by insurance companies, banks, healthcare providers, retailers, telecommunications companies, hospitality businesses, utilities, contact centers, IT service desks, and HR departments.

## Key features

### Sprinklr

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Call Center Management
- Canned Responses
- Chatbot
- Collaboration Tools
- Compliance Management
- Contextual Guidance
- For Sales/Marketing
- Generative AI
- Intent Recognition
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Real-Time Data
- Reporting/Analytics
- Workflow Automation

### Amelia

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Call Center Management
- Canned Responses
- Chatbot
- Collaboration Tools
- Compliance Management
- Contextual Guidance
- For Sales/Marketing
- Generative AI
- Intent Recognition
- Interaction Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Real-Time Data
- Reporting/Analytics
- Workflow Automation

## Links

- [View Sprinklr Profile](https://www.capterra.com.au/software/131274/sprinklr-platform)
- [View Amelia Profile](https://www.capterra.com.au/software/180818/ipsof-amelia)
- [View Original Comparison](https://www.capterra.com.au/compare/131274/180818/sprinklr-platform/vs/ipsof-amelia)

-----

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