---
description: Compare Sprinklr vs Richpanel to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sprinklr vs Richpanel Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Sprinklr \<span\>vs\</span\> Richpanel](https://www.capterra.com.au/compare/131274/164751/sprinklr-platform/vs/ecommerce-crm)

# Compare Sprinklr vs Richpanel

Canonical: https://www.capterra.com.au/compare/131274/164751/sprinklr-platform/vs/ecommerce-crm

> Detailed comparison between Sprinklr and Richpanel. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sprinklr | Richpanel |
| **Overall rating** | 4.3/5 | 4.9/5 |
| **Total Reviews** | 90 | 10 |
| **Starting Price** | USD 249.00 | USD 100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Documentation, Videos | Videos |

## Best for

### Sprinklr

Cloud-based customer experience management solution that helps large enterprises manage content marketing, social media, paid advertising, website, and more via automation.

### Richpanel

Ecommerce stores with 500+ monthly tickets, looking to reduce agent-handled tickets and streamline their customer support across multiple channels.

## Key features

### Sprinklr

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Email Management
- Engagement Tracking
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

### Richpanel

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Email Management
- Engagement Tracking
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management

## Links

- [View Sprinklr Profile](https://www.capterra.com.au/software/131274/sprinklr-platform)
- [View Richpanel Profile](https://www.capterra.com.au/software/164751/ecommerce-crm)
- [View Original Comparison](https://www.capterra.com.au/compare/131274/164751/sprinklr-platform/vs/ecommerce-crm)

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