---
description: Compare Sprinklr vs Gupshup to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sprinklr vs Gupshup Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Sprinklr \<span\>vs\</span\> Gupshup](https://www.capterra.com.au/compare/131274/1016241/sprinklr-platform/vs/gupshup)

# Compare Sprinklr vs Gupshup

Canonical: https://www.capterra.com.au/compare/131274/1016241/sprinklr-platform/vs/gupshup

> Detailed comparison between Sprinklr and Gupshup. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Sprinklr | Gupshup |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 91 | 35 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Sprinklr

Enterprise, Commercial Enterprise, Large Enterprise, Very Large Enterprise and Global Brands

### Gupshup

Businesses across all sectors of any size that need conversational solutions to enhance their customer experience by enabling omnichannel communication

## Key features

### Sprinklr

- API
- Alerts/Notifications
- Automatic Call Distribution
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- SMS Messaging

### Gupshup

- API
- Alerts/Notifications
- Automatic Call Distribution
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- SMS Messaging

## Links

- [View Sprinklr Profile](https://www.capterra.com.au/software/131274/sprinklr-platform)
- [View Gupshup Profile](https://www.capterra.com.au/software/1016241/gupshup)
- [View Original Comparison](https://www.capterra.com.au/compare/131274/1016241/sprinklr-platform/vs/gupshup)

-----

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