---
description: Compare Deskero vs Hiver to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Deskero vs Hiver Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Deskero \<span\>vs\</span\> Hiver](https://www.capterra.com.au/compare/131179/142975/deskero/vs/hiver)

# Compare Deskero vs Hiver

Canonical: https://www.capterra.com.au/compare/131179/142975/deskero/vs/hiver

> Detailed comparison between Deskero and Hiver. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Deskero | Hiver |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 112 | 147 |
| **Starting Price** | USD 9.00 | USD 55.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Deskero

Deskero targets any type of business that wants to engage customers in a more personal and meaningful way while counting on a solid rock ticket system.

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

## Key features

### Deskero

- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Customizable Reports
- Email Management
- Email Templates
- Help Desk Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Hiver

- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Customizable Reports
- Email Management
- Email Templates
- Help Desk Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View Deskero Profile](https://www.capterra.com.au/software/131179/deskero)
- [View Hiver Profile](https://www.capterra.com.au/software/142975/hiver)
- [View Original Comparison](https://www.capterra.com.au/compare/131179/142975/deskero/vs/hiver)

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