---
description: Compare Deskero vs Desk365 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Deskero vs Desk365 Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Deskero \<span\>vs\</span\> Desk365](https://www.capterra.com.au/compare/131179/1019822/deskero/vs/desk365)

# Compare Deskero vs Desk365

Canonical: https://www.capterra.com.au/compare/131179/1019822/deskero/vs/desk365

> Detailed comparison between Deskero and Desk365. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Deskero | Desk365 |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 112 | 12 |
| **Starting Price** | USD 9.00 | USD 12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Documentation | Live Online, Documentation |

## Best for

### Deskero

Deskero targets any type of business that wants to engage customers in a more personal and meaningful way while counting on a solid rock ticket system.

### Desk365

\-

## Key features

### Deskero

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Email Templates
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Desk365

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Email Templates
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View Deskero Profile](https://www.capterra.com.au/software/131179/deskero)
- [View Desk365 Profile](https://www.capterra.com.au/software/1019822/desk365)
- [View Original Comparison](https://www.capterra.com.au/compare/131179/1019822/deskero/vs/desk365)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Deskero vs Desk365 Comparison - Capterra Australia 2026","description":"Compare Deskero vs Desk365 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/131179/1019822/deskero/vs/desk365","about":[{"@id":"https://www.capterra.com.au/software/131179/deskero#software"},{"@id":"https://www.capterra.com.au/software/1019822/desk365#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/131179/1019822/deskero/vs/desk365#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/131179/1019822/deskero/vs/desk365#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Deskero","description":"Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9836bd8d-339f-40e1-a295-3ef86951f35a.png","url":"https://www.capterra.com.au/software/131179/deskero","@id":"https://www.capterra.com.au/software/131179/deskero#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":112},"offers":{"price":"9","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Desk365","description":"Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. \n\nBuilt for and by IT experts, our helpdesk is robust with features that cover the entire customer experience spectrum.  \n\nShorten the learning curve with easy-to-use features like Knowledge base, SLAs, and  Round Robin \n\nEmpower agents with advanced features like AI-Agent, Approval and Change management, IT Asset Management, and Automations \n\nSolve support requests across every channel your customers are on with an omnichannel approach \n\nWhat’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9d8d57ed-06bc-40e8-ac9a-c385c04a470f.png","url":"https://www.capterra.com.au/software/1019822/desk365","@id":"https://www.capterra.com.au/software/1019822/desk365#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":12},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/compare/131179/1019822/deskero/vs/desk365#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Deskero vs Desk365","position":3,"item":"https://www.capterra.com.au/compare/131179/1019822/deskero/vs/desk365","@type":"ListItem"}]}]}
</script>