---
description: Compare SolarWinds Service Desk vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SolarWinds Service Desk vs HaloITSM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [SolarWinds Service Desk \<span\>vs\</span\> HaloITSM](https://www.capterra.com.au/compare/129478/200140/solarwinds-service-desk/vs/haloitsm)

# Compare SolarWinds Service Desk vs HaloITSM

Canonical: https://www.capterra.com.au/compare/129478/200140/solarwinds-service-desk/vs/haloitsm

> Detailed comparison between SolarWinds Service Desk and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SolarWinds Service Desk | HaloITSM |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 577 | 44 |
| **Starting Price** | USD 39.00 | GBP 45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SolarWinds Service Desk

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \&amp; internal other requesters).

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### SolarWinds Service Desk

- API
- Analytics
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- License Management
- Live Chat
- Localization Automation
- Mobile Alerts
- Monitoring
- Project Management
- Reminders
- Risk Analysis
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Analytics
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- License Management
- Live Chat
- Localization Automation
- Mobile Alerts
- Monitoring
- Project Management
- Reminders
- Risk Analysis
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View SolarWinds Service Desk Profile](https://www.capterra.com.au/software/129478/solarwinds-service-desk)
- [View HaloITSM Profile](https://www.capterra.com.au/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.com.au/compare/129478/200140/solarwinds-service-desk/vs/haloitsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SolarWinds Service Desk vs HaloITSM Comparison - Capterra Australia 2026","description":"Compare SolarWinds Service Desk vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/129478/200140/solarwinds-service-desk/vs/haloitsm","about":[{"@id":"https://www.capterra.com.au/software/129478/solarwinds-service-desk#software"},{"@id":"https://www.capterra.com.au/software/200140/haloitsm#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/129478/200140/solarwinds-service-desk/vs/haloitsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/129478/200140/solarwinds-service-desk/vs/haloitsm#webpage","publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"SolarWinds Service Desk","description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/205b8b97-9c28-406f-8d26-89374c189275.png","url":"https://www.capterra.com.au/software/129478/solarwinds-service-desk","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/129478/solarwinds-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":577,"ratingValue":4.6},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"HaloITSM","description":"HaloITSM is a single, all-inclusive Enterprise Service Management solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.\n\nHaloITSM will standardize your processes, deliver valuable analytics, and extend to the needs of any department within your organisation. Match your service delivery to the true needs of your business - present, and future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ab853b12-6384-41bb-8e6b-3dbb71e07ead.png","url":"https://www.capterra.com.au/software/200140/haloitsm","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/200140/haloitsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":44,"ratingValue":4.7},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/30077/it-asset-management/software","@type":"ListItem"},{"name":"SolarWinds Service Desk vs HaloITSM","position":3,"item":"https://www.capterra.com.au/compare/129478/200140/solarwinds-service-desk/vs/haloitsm","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/129478/200140/solarwinds-service-desk/vs/haloitsm#breadcrumblist"}]}
</script>