---
description: Compare SolarWinds Service Desk vs BMC Helix ITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SolarWinds Service Desk vs BMC Helix ITSM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Risk Management Software](/directory/30665/risk-management/software) > [SolarWinds Service Desk \<span\>vs\</span\> BMC Helix ITSM](https://www.capterra.com.au/compare/129478/164195/solarwinds-service-desk/vs/remedy-it-service-management)

# Compare SolarWinds Service Desk vs BMC Helix ITSM

Canonical: https://www.capterra.com.au/compare/129478/164195/solarwinds-service-desk/vs/remedy-it-service-management

> Detailed comparison between SolarWinds Service Desk and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SolarWinds Service Desk | BMC Helix ITSM |
| **Overall rating** | 4.6/5 | 4.1/5 |
| **Total Reviews** | 577 | 115 |
| **Starting Price** | USD 39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### SolarWinds Service Desk

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \&amp; internal other requesters).

### BMC Helix ITSM

\-

## Key features

### SolarWinds Service Desk

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Data Visualization
- Generative AI
- Help Desk Management
- Incident Management
- Issue Scheduling
- Problem Management
- Reporting & Statistics
- Service Catalog
- Service History
- Support Ticket Management
- Support Ticket Tracking

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Data Visualization
- Generative AI
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View SolarWinds Service Desk Profile](https://www.capterra.com.au/software/129478/solarwinds-service-desk)
- [View BMC Helix ITSM Profile](https://www.capterra.com.au/software/164195/remedy-it-service-management)
- [View Original Comparison](https://www.capterra.com.au/compare/129478/164195/solarwinds-service-desk/vs/remedy-it-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SolarWinds Service Desk vs BMC Helix ITSM Comparison - Capterra Australia 2026","description":"Compare SolarWinds Service Desk vs BMC Helix ITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/129478/164195/solarwinds-service-desk/vs/remedy-it-service-management","about":[{"@id":"https://www.capterra.com.au/software/129478/solarwinds-service-desk#software"},{"@id":"https://www.capterra.com.au/software/164195/remedy-it-service-management#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/129478/164195/solarwinds-service-desk/vs/remedy-it-service-management#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/129478/164195/solarwinds-service-desk/vs/remedy-it-service-management#webpage","publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"SolarWinds Service Desk","description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/205b8b97-9c28-406f-8d26-89374c189275.png","url":"https://www.capterra.com.au/software/129478/solarwinds-service-desk","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/129478/solarwinds-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":577,"ratingValue":4.6},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"BMC Helix ITSM","description":"BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Helix IT Service Management is the most complete and capable IT service management for your enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/add6bc44-d006-4d7b-abb3-ede873ed78c8.jpeg","url":"https://www.capterra.com.au/software/164195/remedy-it-service-management","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/164195/remedy-it-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":115,"ratingValue":4.1},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Risk Management Software","position":2,"item":"/directory/30665/risk-management/software","@type":"ListItem"},{"name":"SolarWinds Service Desk vs BMC Helix ITSM","position":3,"item":"https://www.capterra.com.au/compare/129478/164195/solarwinds-service-desk/vs/remedy-it-service-management","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/129478/164195/solarwinds-service-desk/vs/remedy-it-service-management#breadcrumblist"}]}
</script>