---
description: Compare Deskpro vs InvGate Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Deskpro vs InvGate Service Management Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Deskpro \<span\>vs\</span\> InvGate Service Management](https://www.capterra.com.au/compare/127288/133392/deskpro/vs/service-desk)

# Compare Deskpro vs InvGate Service Management

Canonical: https://www.capterra.com.au/compare/127288/133392/deskpro/vs/service-desk

> Detailed comparison between Deskpro and InvGate Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Deskpro | InvGate Service Management |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 38 | 108 |
| **Starting Price** | USD 39.00 | USD 17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Deskpro

Deskpro is made for any organization that wants to deliver exceptional service; from SMEs to Enterprises. Modern helpdesk software for your customer service, product support and service desk needs.

### InvGate Service Management

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

## Key features

### Deskpro

- API
- Activity Tracking
- Commenting/Notes
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Alerts
- Email Management
- Help Desk Management
- Key Performance Indicators
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### InvGate Service Management

- API
- Activity Tracking
- Commenting/Notes
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Alerts
- Email Management
- Help Desk Management
- Key Performance Indicators
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Deskpro Profile](https://www.capterra.com.au/software/127288/deskpro)
- [View InvGate Service Management Profile](https://www.capterra.com.au/software/133392/service-desk)
- [View Original Comparison](https://www.capterra.com.au/compare/127288/133392/deskpro/vs/service-desk)

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