---
description: Compare OTRS vs InvGate Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OTRS vs InvGate Service Management Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [OTRS \<span\>vs\</span\> InvGate Service Management](https://www.capterra.com.au/compare/127284/133392/otrs/vs/service-desk)

# Compare OTRS vs InvGate Service Management

Canonical: https://www.capterra.com.au/compare/127284/133392/otrs/vs/service-desk

> Detailed comparison between OTRS and InvGate Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | InvGate Service Management |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 96 | 108 |
| **Starting Price** | - | USD 17.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

### InvGate Service Management

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

## Key features

### OTRS

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Commenting/Notes
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Help Desk Management
- Key Performance Indicators
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### InvGate Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- CMDB
- Commenting/Notes
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Help Desk Management
- Key Performance Indicators
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View OTRS Profile](https://www.capterra.com.au/software/127284/otrs)
- [View InvGate Service Management Profile](https://www.capterra.com.au/software/133392/service-desk)
- [View Original Comparison](https://www.capterra.com.au/compare/127284/133392/otrs/vs/service-desk)

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