---
description: Compare PagerDuty vs JIRA Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PagerDuty vs JIRA Service Management Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [PagerDuty \<span\>vs\</span\> JIRA Service Management](https://www.capterra.com.au/compare/125693/138769/pagerduty/vs/jira-service-management)

# Compare PagerDuty vs JIRA Service Management

Canonical: https://www.capterra.com.au/compare/125693/138769/pagerduty/vs/jira-service-management

> Detailed comparison between PagerDuty and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | PagerDuty | JIRA Service Management |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 219 | 763 |
| **Starting Price** | USD 10.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### PagerDuty

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### PagerDuty

- API
- Access Controls/Permissions
- Alerts/Escalation
- Dashboard
- Email Alerts
- Email Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Maintenance Scheduling
- Monitoring
- On Call Scheduling
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Scheduling
- Task Management
- Workflow Management

### JIRA Service Management

- API
- Access Controls/Permissions
- Alerts/Escalation
- Dashboard
- Email Alerts
- Email Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Maintenance Scheduling
- Monitoring
- On Call Scheduling
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Scheduling
- Task Management
- Workflow Management

## Links

- [View PagerDuty Profile](https://www.capterra.com.au/software/125693/pagerduty)
- [View JIRA Service Management Profile](https://www.capterra.com.au/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.com.au/compare/125693/138769/pagerduty/vs/jira-service-management)

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