ClickDesk vs HelpdeskEddy

Best for

Who Uses This Software?

Customer satisfaction tool for all businesses which helps with reporting, mobile application, social media integration, video chat, live chat and more.
The ideal solution for businesses of all sizes. Top level flexibility and bespoke configuration for every customer.
Pricing

Starting Price

USD 9.99/month
USD 10.00/month

Free Trial

  • No
  • Yes

Free Version

  • Yes
  • Yes

Details

3 paid tiers are available ($14.99, $24.99, $39.99) charved monthly.
£8 per agent per month
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Analytics
  • Automated Routing
  • Call Reporting
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Geo Targeting
  • Real-time Chat
  • Ticket Management
  • Alerts / Escalation
  • Analytics
  • Automated Routing
  • Call Reporting
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Geo Targeting
  • Real-time Chat
  • Ticket Management
Ratings

Overall

3.5 / 5
5 / 5

Ease of Use

4 / 5
5 / 5

Customer Service

3.5 / 5
5 / 5

Features & Functionality

4 / 5
5 / 5

Value for Money

3.5 / 5
5 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars