---
description: Compare osTicket vs Mojo Helpdesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: osTicket vs Mojo Helpdesk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [osTicket \<span\>vs\</span\> Mojo Helpdesk](https://www.capterra.com.au/compare/125118/128650/osticket/vs/mojo-helpdesk)

# Compare osTicket vs Mojo Helpdesk

Canonical: https://www.capterra.com.au/compare/125118/128650/osticket/vs/mojo-helpdesk

> Detailed comparison between osTicket and Mojo Helpdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | Mojo Helpdesk |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 76 | 74 |
| **Starting Price** | USD 12.00 | USD 29.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | Live Online, Webinars, Documentation, Videos |

## Best for

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

### Mojo Helpdesk

Mojo Helpdesk is an easy-to-use cloud ticket tracking that helps companies provide superior employee \&amp; customer service at a lower cost. Use Mojo Helpdesk to serve your customers and employees daily.

## Key features

### osTicket

- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

### Mojo Helpdesk

- API
- Asset Tracking
- Automated Routing
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Dashboard
- Email Management
- Knowledge Base Management
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management

## Links

- [View osTicket Profile](https://www.capterra.com.au/software/125118/osticket)
- [View Mojo Helpdesk Profile](https://www.capterra.com.au/software/128650/mojo-helpdesk)
- [View Original Comparison](https://www.capterra.com.au/compare/125118/128650/osticket/vs/mojo-helpdesk)

-----

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