---
description: Compare Freshdesk vs Nosco to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Nosco Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Nosco](https://www.capterra.com.au/compare/124981/218825/freshdesk/vs/nosco)

# Compare Freshdesk vs Nosco

Canonical: https://www.capterra.com.au/compare/124981/218825/freshdesk/vs/nosco

> Detailed comparison between Freshdesk and Nosco. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Nosco |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 11 |
| **Starting Price** | USD 19.00 | EUR 129.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Nosco

Customer Service, Customer Care, After Sales, E-commerce, Back-office Team

## Key features

### Freshdesk

- AI Copilot
- API
- CRM
- Call Center Management
- Collaboration Tools
- Customer Portal
- Customizable Fields
- Email Management
- IVR
- Inbox Management
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations

### Nosco

- AI Copilot
- API
- CRM
- Call Center Management
- Collaboration Tools
- Customer Portal
- Customizable Fields
- Email Management
- IVR
- Inbox Management
- Knowledge Base Management
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Nosco Profile](https://www.capterra.com.au/software/218825/nosco)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/218825/freshdesk/vs/nosco)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Nosco Comparison - Capterra Australia 2026","description":"Compare Freshdesk vs Nosco to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/124981/218825/freshdesk/vs/nosco","about":[{"@id":"https://www.capterra.com.au/software/124981/freshdesk#software"},{"@id":"https://www.capterra.com.au/software/218825/nosco#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/124981/218825/freshdesk/vs/nosco#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/124981/218825/freshdesk/vs/nosco#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.com.au/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/124981/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Nosco","description":"Leanbit’s PLOT is the market-leading solution designed to unlock the full potential of your CRM, with a clear focus on empowering Contact Center operations and omnichannel communication management. PLOT goes beyond the limits of traditional CRMs by transforming calls, emails, WhatsApp and Telegram messages, online forms, and social media interactions into structured, manageable, and traceable daily activities —all within a single, clear, and easy-to-use interface. From technical support to order and quotation management, PLOT ensures every interaction is tracked, synchronized, and streamlined, eliminating downtime and bottlenecks. Your team works faster, more efficiently, and with greater clarity.\nAlongside cutting-edge cloud services, Leanbit guarantee the highest standards of data security through the use of fully compliant European cloud infrastructures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ae550e95-bb54-4f18-9246-c51e72949b36.jpeg","url":"https://www.capterra.com.au/software/218825/nosco","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/218825/nosco#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":11},"offers":{"price":"129","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/30674/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs Nosco","position":3,"item":"https://www.capterra.com.au/compare/124981/218825/freshdesk/vs/nosco","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/124981/218825/freshdesk/vs/nosco#breadcrumblist"}]}
</script>