---
description: Compare Freshdesk vs Dynamics 365 Customer Service to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Dynamics 365 Customer Service Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Dynamics 365 Customer Service](https://www.capterra.com.au/compare/124981/213170/freshdesk/vs/dynamics-365-customer-service)

# Compare Freshdesk vs Dynamics 365 Customer Service

Canonical: https://www.capterra.com.au/compare/124981/213170/freshdesk/vs/dynamics-365-customer-service

> Detailed comparison between Freshdesk and Dynamics 365 Customer Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Dynamics 365 Customer Service |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3408 | 7 |
| **Starting Price** | USD 19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Dynamics 365 Customer Service

Omnichannel for customer service

## Key features

### Freshdesk

- AI Copilot
- Alerts/Escalation
- Automatic Call Distribution
- Call Center Management
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Email Management
- IVR
- Knowledge Base Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations
- Wiki

### Dynamics 365 Customer Service

- AI Copilot
- Alerts/Escalation
- Call Center Management
- Chatbot
- Collaboration Tools
- Email Management
- IVR
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Dynamics 365 Customer Service Profile](https://www.capterra.com.au/software/213170/dynamics-365-customer-service)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/213170/freshdesk/vs/dynamics-365-customer-service)

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