---
description: Compare Freshdesk vs Ivanti Neurons for ITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Ivanti Neurons for ITSM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Ivanti Neurons for ITSM](https://www.capterra.com.au/compare/124981/193225/freshdesk/vs/service-desk)

# Compare Freshdesk vs Ivanti Neurons for ITSM

Canonical: https://www.capterra.com.au/compare/124981/193225/freshdesk/vs/service-desk

> Detailed comparison between Freshdesk and Ivanti Neurons for ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Ivanti Neurons for ITSM |
| **Overall rating** | 4.5/5 | 3.9/5 |
| **Total Reviews** | 3408 | 15 |
| **Starting Price** | USD 19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Ivanti Neurons for ITSM

\-

## Key features

### Freshdesk

- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Engagement Tracking
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Live Chat
- Monitoring
- Project Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### Ivanti Neurons for ITSM

- Analytics
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Self Service Portal
- Service Level Agreement (SLA) Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Ivanti Neurons for ITSM Profile](https://www.capterra.com.au/software/193225/service-desk)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/193225/freshdesk/vs/service-desk)

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