---
description: Compare Freshdesk vs Streem to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Streem Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Streem](https://www.capterra.com.au/compare/124981/179589/freshdesk/vs/streem)

# Compare Freshdesk vs Streem

Canonical: https://www.capterra.com.au/compare/124981/179589/freshdesk/vs/streem

> Detailed comparison between Freshdesk and Streem. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Streem |
| **Overall rating** | 4.5/5 | 3.7/5 |
| **Total Reviews** | 3408 | 3 |
| **Starting Price** | USD 19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Streem

Customer Experience&#10;Consumer Engagement&#10;Remote Sales and Service&#10;Customer Service&#10;Warranty/Repair&#10;Field Service

## Key features

### Freshdesk

- Analytics
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Collaboration Tools
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Experience Management
- Customizable Reports
- Dashboard
- Engagement Tracking
- Mobile Access
- Monitoring
- Project Management
- Reporting & Statistics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### Streem

- CRM
- Collaboration Tools
- Customer Experience Management
- Mobile Access
- Reporting & Statistics
- Video Support

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Streem Profile](https://www.capterra.com.au/software/179589/streem)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/179589/freshdesk/vs/streem)

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