---
description: Compare Freshdesk vs ManageEngine ServiceDesk Plus to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs ManageEngine ServiceDesk Plus Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.com.au/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus)

# Compare Freshdesk vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.com.au/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus

> Detailed comparison between Freshdesk and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3408 | 227 |
| **Starting Price** | USD 19.00 | USD 16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Wiki

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Wiki

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs ManageEngine ServiceDesk Plus Comparison - Capterra Australia 2026","description":"Compare Freshdesk vs ManageEngine ServiceDesk Plus to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus","about":[{"@id":"https://www.capterra.com.au/software/124981/freshdesk#software"},{"@id":"https://www.capterra.com.au/software/179501/manageengine-service-desk-plus#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.com.au/software/124981/freshdesk","@id":"https://www.capterra.com.au/software/124981/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"ManageEngine ServiceDesk Plus","description":"Cut down your mean time to respond (MTTR) to incidents with ServiceDesk Plus and its industry-leading incident management capabilities. Detect alerts from monitoring tools and log them as incidents. Trigger automated, incident-response workflows that help your IT teams move fast and fix outages before they impact your end users and customers. Take the help of our GenAI-integrated virtual chatbot to collaborate faster during incident resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15143c8b-e69e-4ac6-b1ef-0da992ab4765.png","url":"https://www.capterra.com.au/software/179501/manageengine-service-desk-plus","@id":"https://www.capterra.com.au/software/179501/manageengine-service-desk-plus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":227},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs ManageEngine ServiceDesk Plus","position":3,"item":"https://www.capterra.com.au/compare/124981/179501/freshdesk/vs/manageengine-service-desk-plus","@type":"ListItem"}]}]}
</script>