---
description: Compare Freshdesk vs Trengo to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Trengo Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Trengo](https://www.capterra.com.au/compare/124981/177967/freshdesk/vs/trengo)

# Compare Freshdesk vs Trengo

Canonical: https://www.capterra.com.au/compare/124981/177967/freshdesk/vs/trengo

> Detailed comparison between Freshdesk and Trengo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Trengo |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 3487 | 26 |
| **Starting Price** | USD 19.00 | EUR 125.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### Trengo

Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more.

## Key features

### Freshdesk

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Trengo

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customer Communication
- Customer Database
- Customisable Branding
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Trengo Profile](https://www.capterra.com.au/software/177967/trengo)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/177967/freshdesk/vs/trengo)

-----

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