---
description: Compare Freshdesk vs Richpanel to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Richpanel Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Freshdesk \<span\>vs\</span\> Richpanel](https://www.capterra.com.au/compare/124981/164751/freshdesk/vs/ecommerce-crm)

# Compare Freshdesk vs Richpanel

Canonical: https://www.capterra.com.au/compare/124981/164751/freshdesk/vs/ecommerce-crm

> Detailed comparison between Freshdesk and Richpanel. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Richpanel |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 3408 | 10 |
| **Starting Price** | USD 19.00 | USD 100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Richpanel

Ecommerce stores with 500+ monthly tickets, looking to reduce agent-handled tickets and streamline their customer support across multiple channels.

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Engagement Tracking
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Support Ticket Management
- Workflow Management

### Richpanel

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Engagement Tracking
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Support Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Richpanel Profile](https://www.capterra.com.au/software/164751/ecommerce-crm)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/164751/freshdesk/vs/ecommerce-crm)

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