---
description: Compare Freshdesk vs Kustomer to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Kustomer Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Kustomer](https://www.capterra.com.au/compare/124981/158128/freshdesk/vs/kustomer)

# Compare Freshdesk vs Kustomer

Canonical: https://www.capterra.com.au/compare/124981/158128/freshdesk/vs/kustomer

> Detailed comparison between Freshdesk and Kustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Kustomer |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3487 | 80 |
| **Starting Price** | USD 19.00 | USD 89.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels.

### Kustomer

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Kustomer

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Kustomer Profile](https://www.capterra.com.au/software/158128/kustomer)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/158128/freshdesk/vs/kustomer)

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