---
description: Compare Freshdesk vs JIRA Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs JIRA Service Management Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> JIRA Service Management](https://www.capterra.com.au/compare/124981/138769/freshdesk/vs/jira-service-management)

# Compare Freshdesk vs JIRA Service Management

Canonical: https://www.capterra.com.au/compare/124981/138769/freshdesk/vs/jira-service-management

> Detailed comparison between Freshdesk and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | JIRA Service Management |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3409 | 763 |
| **Starting Price** | USD 19.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- CRM
- Content Management
- Customer Complaint Tracking
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Routing
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- CRM
- Content Management
- Customer Complaint Tracking
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Full Text Search
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Routing
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View JIRA Service Management Profile](https://www.capterra.com.au/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/138769/freshdesk/vs/jira-service-management)

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