---
description: Compare Freshdesk vs Smartsupp to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Smartsupp Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Smartsupp](https://www.capterra.com.au/compare/124981/136251/freshdesk/vs/smartsupp-live-chat)

# Compare Freshdesk vs Smartsupp

Canonical: https://www.capterra.com.au/compare/124981/136251/freshdesk/vs/smartsupp-live-chat

> Detailed comparison between Freshdesk and Smartsupp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Smartsupp |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 343 |
| **Starting Price** | USD 19.00 | USD 17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Smartsupp

Smartsupp combines live chat, chatbots, and AI shopping assistant. Drive your online sales through well-managed conversations and turn your webshop visitors into loyal customers.

## Key features

### Freshdesk

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customer History
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Smartsupp

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customer History
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Smartsupp Profile](https://www.capterra.com.au/software/136251/smartsupp-live-chat)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/136251/freshdesk/vs/smartsupp-live-chat)

-----

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