---
description: Compare Freshdesk vs Salesforce Service Cloud to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Salesforce Service Cloud Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Salesforce Service Cloud](https://www.capterra.com.au/compare/124981/136189/freshdesk/vs/salesforce)

# Compare Freshdesk vs Salesforce Service Cloud

Canonical: https://www.capterra.com.au/compare/124981/136189/freshdesk/vs/salesforce

> Detailed comparison between Freshdesk and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Salesforce Service Cloud |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 820 |
| **Starting Price** | USD 19.00 | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

## Key features

### Freshdesk

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Salesforce Service Cloud

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Salesforce Service Cloud Profile](https://www.capterra.com.au/software/136189/salesforce)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/136189/freshdesk/vs/salesforce)

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