---
description: Compare Freshdesk vs Odoo to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Odoo Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Odoo](https://www.capterra.com.au/compare/124981/135618/freshdesk/vs/odoo)

# Compare Freshdesk vs Odoo

Canonical: https://www.capterra.com.au/compare/124981/135618/freshdesk/vs/odoo

> Detailed comparison between Freshdesk and Odoo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Odoo |
| **Overall rating** | 4.5/5 | 4.2/5 |
| **Total Reviews** | 3434 | 1307 |
| **Starting Price** | USD 19.00 | USD 31.10 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Odoo

Odoo is powerful, flexible open-source software designed for everyone, from individuals running a simple blog to large companies managing a full ERP, adaptable to both SMEs and global corporations.

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Project Management
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Odoo

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Project Management
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Odoo Profile](https://www.capterra.com.au/software/135618/odoo)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/135618/freshdesk/vs/odoo)

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