---
description: Compare Freshdesk vs InvGate Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs InvGate Service Management Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> InvGate Service Management](https://www.capterra.com.au/compare/124981/133392/freshdesk/vs/service-desk)

# Compare Freshdesk vs InvGate Service Management

Canonical: https://www.capterra.com.au/compare/124981/133392/freshdesk/vs/service-desk

> Detailed comparison between Freshdesk and InvGate Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | InvGate Service Management |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3409 | 108 |
| **Starting Price** | USD 19.00 | USD 17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### InvGate Service Management

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Customer Complaint Tracking
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Routing
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### InvGate Service Management

- API
- Activity Tracking
- Analytics
- Customer Complaint Tracking
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Routing
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View InvGate Service Management Profile](https://www.capterra.com.au/software/133392/service-desk)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/133392/freshdesk/vs/service-desk)

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