---
description: Compare Freshdesk vs Ticketing As A Service to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Ticketing As A Service Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Ticketing As A Service](https://www.capterra.com.au/compare/124981/1071849/freshdesk/vs/Ticketing-As-A-Service)

# Compare Freshdesk vs Ticketing As A Service

Canonical: https://www.capterra.com.au/compare/124981/1071849/freshdesk/vs/Ticketing-As-A-Service

> Detailed comparison between Freshdesk and Ticketing As A Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Ticketing As A Service |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3408 | 0 |
| **Starting Price** | USD 19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Ticketing As A Service

\-

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Computer Telephony Integration
- Customizable Fields
- Data Import/Export
- Email Templates
- Mobile App
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Third-Party Integrations
- Ticket Management
- Workflow Management

### Ticketing As A Service

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customizable Fields
- Data Import/Export
- Email Templates
- Mobile App
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Single Sign On
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Ticketing As A Service Profile](https://www.capterra.com.au/software/1071849/Ticketing-As-A-Service)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/1071849/freshdesk/vs/Ticketing-As-A-Service)

-----

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