---
description: Compare Freshdesk vs Fathom to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Fathom Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Fathom](https://www.capterra.com.au/compare/124981/1037530/freshdesk/vs/fathom)

# Compare Freshdesk vs Fathom

Canonical: https://www.capterra.com.au/compare/124981/1037530/freshdesk/vs/fathom

> Detailed comparison between Freshdesk and Fathom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Fathom |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3408 | 807 |
| **Starting Price** | USD 19.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Fathom

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Call Recording
- Chatbot
- Collaboration Tools
- Customisable Branding
- File Sharing
- Live Chat
- Multi-Language
- Predictive Analytics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Task Management
- Templates
- Third-Party Integrations

### Fathom

- API
- Access Controls/Permissions
- Alerts/Escalation
- Alerts/Notifications
- CRM
- Call Recording
- Chatbot
- Collaboration Tools
- Customisable Branding
- File Sharing
- Live Chat
- Multi-Language
- Predictive Analytics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Task Management
- Templates
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Fathom Profile](https://www.capterra.com.au/software/1037530/fathom)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/1037530/freshdesk/vs/fathom)

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