---
description: Compare Freshdesk vs Eclipse AI to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Eclipse AI Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Eclipse AI](https://www.capterra.com.au/compare/124981/1033058/freshdesk/vs/eclipse-ai)

# Compare Freshdesk vs Eclipse AI

Canonical: https://www.capterra.com.au/compare/124981/1033058/freshdesk/vs/eclipse-ai

> Detailed comparison between Freshdesk and Eclipse AI. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Eclipse AI |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 3408 | 2 |
| **Starting Price** | USD 19.00 | USD 0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Eclipse AI

Designed for businesses that want to unify their voice of customer, analyse it and act on it.

## Key features

### Freshdesk

- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Drag & Drop
- Feedback Management
- Knowledge Management
- Monitoring
- Multi-Channel Data Collection
- Negative Feedback Management
- Project Management
- Reporting/Analytics
- Sentiment Analysis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### Eclipse AI

- Customizable Fields
- Customizable Templates
- Dashboard
- Drag & Drop
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Eclipse AI Profile](https://www.capterra.com.au/software/1033058/eclipse-ai)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/1033058/freshdesk/vs/eclipse-ai)

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