---
description: Compare Freshdesk vs Responso to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Responso Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Responso](https://www.capterra.com.au/compare/124981/1032345/freshdesk/vs/responso)

# Compare Freshdesk vs Responso

Canonical: https://www.capterra.com.au/compare/124981/1032345/freshdesk/vs/responso

> Detailed comparison between Freshdesk and Responso. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Responso |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3434 | 2 |
| **Starting Price** | USD 19.00 | USD 9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Responso

Responso is software designed for e-commerce sellers who sell products in online stores and on popular marketplaces: Amazon, eBay, Shopee, Etsy, Facebook, Instagram \&amp; many others.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- CRM
- Communication Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customisable Branding
- Customizable Templates
- Email Management
- Feedback Management
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics
- Social Media Integration
- Tagging

### Responso

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- CRM
- Communication Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customisable Branding
- Customizable Templates
- Email Management
- Feedback Management
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics
- Social Media Integration
- Tagging

## Links

- [View Freshdesk Profile](https://www.capterra.com.au/software/124981/freshdesk)
- [View Responso Profile](https://www.capterra.com.au/software/1032345/responso)
- [View Original Comparison](https://www.capterra.com.au/compare/124981/1032345/freshdesk/vs/responso)

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