---
description: Compare Capsule vs Creatio CRM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Capsule vs Creatio CRM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Online CRM Software](/directory/30072/online-crm/software) > [Capsule \<span\>vs\</span\> Creatio CRM](https://www.capterra.com.au/compare/124041/130149/capsule/vs/bpm-online-crm)

# Compare Capsule vs Creatio CRM

Canonical: https://www.capterra.com.au/compare/124041/130149/capsule/vs/bpm-online-crm

> Detailed comparison between Capsule and Creatio CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Capsule | Creatio CRM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 167 | 150 |
| **Starting Price** | USD 21.00 | USD 40.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Capsule

Owners of small and growing businesses wanting to organize business and customer activities. Sales/marketing heads and VPs at small to medium businesses looking for a sales solution.

### Creatio CRM

New era CRM to manage all customer and operational workflows with no-code and AI at its core.

## Key features

### Capsule

- API
- Activity Tracking
- Calendar/Reminder System
- Client Management
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- For Real Estate
- Lead Capture
- Lead Management
- Monitoring
- Opportunity Management
- Pipeline Reports
- Referral Tracking
- Reminders
- Sales Activity Management
- Segmentation
- Web Forms

### Creatio CRM

- API
- Activity Tracking
- Calendar/Reminder System
- Client Management
- Configurable Workflow
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- For Real Estate
- Lead Capture
- Lead Management
- Monitoring
- Opportunity Management
- Pipeline Reports
- Referral Tracking
- Reminders
- Sales Activity Management
- Segmentation
- Web Forms

## Links

- [View Capsule Profile](https://www.capterra.com.au/software/124041/capsule)
- [View Creatio CRM Profile](https://www.capterra.com.au/software/130149/bpm-online-crm)
- [View Original Comparison](https://www.capterra.com.au/compare/124041/130149/capsule/vs/bpm-online-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capsule vs Creatio CRM Comparison - Capterra Australia 2026","description":"Compare Capsule vs Creatio CRM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/124041/130149/capsule/vs/bpm-online-crm","about":[{"@id":"https://www.capterra.com.au/software/124041/capsule#software"},{"@id":"https://www.capterra.com.au/software/130149/bpm-online-crm#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/124041/130149/capsule/vs/bpm-online-crm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/124041/130149/capsule/vs/bpm-online-crm#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Capsule","description":"Capsule CRM is a customer relationship management (CRM) software solution that helps small and medium-sized businesses win more business, keep more clients, and deliver consistently great work. It gives sales, marketing, and service teams one organized place to see every contact, conversation, and deal, replacing scattered spreadsheets and disconnected tools. \n\nTrusted by more than 10,000 businesses worldwide, Capsule brings sales tracking, contact management, and project tracking together in one place, and connects to tools businesses already use, like email and accounting software. It also offers an AI integration via Model Context Protocol (MCP), letting supported AI tools answer questions about your CRM data in plain language. \n\nKey features include contact and company management, visual sales pipelines, task and calendar management, and project tracking, with reporting tools that turn activity data into a clear picture of business performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/167fde75-136b-4c54-b007-b552f7bedda7.png","url":"https://www.capterra.com.au/software/124041/capsule","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/124041/capsule#software","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":167},"offers":{"price":"21","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Creatio CRM","description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. \n\nCreatio is best suited for mid-size and large organizations, and its offerings include: \n\n- Creatio Sales is an AI-native sales management platform that helps businesses achieve sales excellence by providing a complete customer 360 view, automating lead and sales processes, running accurate forecasts, streamlining order and document management, and boosting team collaboration.\n\n-Creatio Marketing is an AI-native omnichannel marketing platform that accelerates lead-to-revenue by providing a holistic customer view, enabling personalized journeys, streamlining digital, email, and event campaigns, and boosting team collaboration.\n\n- Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/03deaf80-4057-4ab6-878e-2809edc1e410.png","url":"https://www.capterra.com.au/software/130149/bpm-online-crm","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/130149/bpm-online-crm#software","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":150},"offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Online CRM Software","position":2,"item":"/directory/30072/online-crm/software","@type":"ListItem"},{"name":"Capsule vs Creatio CRM","position":3,"item":"https://www.capterra.com.au/compare/124041/130149/capsule/vs/bpm-online-crm","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/124041/130149/capsule/vs/bpm-online-crm#breadcrumblist"}]}
</script>
