---
description: Compare Cherwell Service Management vs OTRS to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cherwell Service Management vs OTRS Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Cherwell Service Management \<span\>vs\</span\> OTRS](https://www.capterra.com.au/compare/121158/127284/cherwell-software/vs/otrs)

# Compare Cherwell Service Management vs OTRS

Canonical: https://www.capterra.com.au/compare/121158/127284/cherwell-software/vs/otrs

> Detailed comparison between Cherwell Service Management and OTRS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Cherwell Service Management | OTRS |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 166 | 96 |
| **Starting Price** | USD 189.00 | - |
| **Free Trial** | - | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Cherwell Service Management

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

## Key features

### Cherwell Service Management

- API
- Asset Tracking
- Assignment Management
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Support Ticket Management
- Task Management
- Workflow Management

### OTRS

- API
- Asset Tracking
- Assignment Management
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Support Ticket Management
- Task Management
- Workflow Management

## Links

- [View Cherwell Service Management Profile](https://www.capterra.com.au/software/121158/cherwell-software)
- [View OTRS Profile](https://www.capterra.com.au/software/127284/otrs)
- [View Original Comparison](https://www.capterra.com.au/compare/121158/127284/cherwell-software/vs/otrs)

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