---
description: Compare New Relic vs ServicePilot to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: New Relic vs ServicePilot Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Application Performance Management Tools](/directory/30208/application-performance-management-software/software) > [New Relic \<span\>vs\</span\> ServicePilot](https://www.capterra.com.au/compare/118128/132821/new-relic/vs/servicepilot-ism)

# Compare New Relic vs ServicePilot

Canonical: https://www.capterra.com.au/compare/118128/132821/new-relic/vs/servicepilot-ism

> Detailed comparison between New Relic and ServicePilot. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | New Relic | ServicePilot |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 195 | 7 |
| **Starting Price** | USD 10.00 | USD 435.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### New Relic

Small to large businesses in the retail, healthcare, media and entertainment, startups, nonprofit, and public sector.

### ServicePilot

ServicePilot is available in SaaS and OnPremise versions for large enterprises, governments and MSPs.

## Key features

### New Relic

- API
- Analytics
- Anomaly Detection
- Collaboration Tools
- Dashboard
- Event Logs
- IT Monitoring
- Incident Management
- Incident Reporting
- Log Analysis
- Monitoring
- Network Analysis
- Network Monitoring
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Root Cause Analysis
- Search/Filter
- Transaction Monitoring
- Uptime Reporting

### ServicePilot

- API
- Analytics
- Anomaly Detection
- Collaboration Tools
- Dashboard
- Event Logs
- IT Monitoring
- Incident Management
- Incident Reporting
- Log Analysis
- Monitoring
- Network Analysis
- Network Monitoring
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Root Cause Analysis
- Search/Filter
- Transaction Monitoring
- Uptime Reporting

## Links

- [View New Relic Profile](https://www.capterra.com.au/software/118128/new-relic)
- [View ServicePilot Profile](https://www.capterra.com.au/software/132821/servicepilot-ism)
- [View Original Comparison](https://www.capterra.com.au/compare/118128/132821/new-relic/vs/servicepilot-ism)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"New Relic vs ServicePilot Comparison - Capterra Australia 2026","description":"Compare New Relic vs ServicePilot to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/118128/132821/new-relic/vs/servicepilot-ism","about":[{"@id":"https://www.capterra.com.au/software/118128/new-relic#software"},{"@id":"https://www.capterra.com.au/software/132821/servicepilot-ism#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/118128/132821/new-relic/vs/servicepilot-ism#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/118128/132821/new-relic/vs/servicepilot-ism#webpage","publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"New Relic","description":"New Relic is a comprehensive observability platform that helps engineers monitor, debug, and improve technology stack. It offers features and integrations, powered by AI technologies like New Relic AI, AIOps, and AI Monitoring. \n\nKey capabilities include application performance monitoring, serverless monitoring, business observability, interactive application security testing, and vulnerability management. The platform provides digital experience monitoring with browser and mobile real user monitoring, session replay, and synthetic monitoring. Infrastructure monitoring covers Kubernetes, network, and cloud environments, with log management and automatic logs obfuscation. New Relic supports OpenTelemetry and includes an errors inbox, alerting, customizable dashboards, and an entity explorer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0faabe7b-8f39-43a7-a31f-3c4eccfab73f.png","url":"https://www.capterra.com.au/software/118128/new-relic","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/118128/new-relic#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":195,"ratingValue":4.5},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"ServicePilot","description":"ServicePilot monitoring software enables faster resolution of IT incidents. This intelligent observability platform collects and analyzes metrics, traces and logs to improve application performance and prevent IT failures. It also unifies monitoring and breaks down silos to ensure continuity of services and IT infrastructure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8075ab1f-e1d5-4dfb-8c5e-db66de4fec3c.png","url":"https://www.capterra.com.au/software/132821/servicepilot-ism","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/132821/servicepilot-ism#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":7,"ratingValue":4.4},"offers":{"price":"435","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Application Performance Management Tools","position":2,"item":"/directory/30208/application-performance-management-software/software","@type":"ListItem"},{"name":"New Relic vs ServicePilot","position":3,"item":"https://www.capterra.com.au/compare/118128/132821/new-relic/vs/servicepilot-ism","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/118128/132821/new-relic/vs/servicepilot-ism#breadcrumblist"}]}
</script>