15 years helping Australian businesses
choose better software

Jitbit Helpdesk vs Freshservice

USD 1,699.00
USD 29.00/month

Overall

4.6 (32)

Overall

4.5 (573)
Jitbit aims at both startups and small self-funded companies and big enterprises with 50+ support agents.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
10/10
  • Automated Routing
  • Customisable Branding
  • Email Management
  • Email Templates
  • IT Asset Management
  • Knowledge Base Management
  • Real-Time Chat
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
10/10
  • Automated Routing
  • Customisable Branding
  • Email Management
  • Email Templates
  • IT Asset Management
  • Knowledge Base Management
  • Real-Time Chat
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
  • Cloud-based
  • On-premises
  • Cloud-based
  • On-premises
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat