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Jitbit Helpdesk vs Freshservice
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
USD 1,699.00
USD 29.00/month
Ratings
Best for
Jitbit aims at both startups and small self-funded companies and big enterprises with 50+ support agents.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Features
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Email Templates
- IT Asset Management
- Knowledge Base Management
- Real-Time Chat
- Service Level Agreement (SLA) Management
- Ticket Management
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Email Templates
- IT Asset Management
- Knowledge Base Management
- Real-Time Chat
- Service Level Agreement (SLA) Management
- Ticket Management
Deployment
- Cloud-based
- On-premises
- Cloud-based
- On-premises
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
