---
description: Compare Avaya UCaaS vs Genesys Cloud CX to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Avaya UCaaS vs Genesys Cloud CX Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Avaya UCaaS \<span\>vs\</span\> Genesys Cloud CX](https://www.capterra.com.au/compare/1174/21409/crm-central/vs/genesys-cloud)

# Compare Avaya UCaaS vs Genesys Cloud CX

Canonical: https://www.capterra.com.au/compare/1174/21409/crm-central/vs/genesys-cloud

> Detailed comparison between Avaya UCaaS and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Avaya UCaaS | Genesys Cloud CX |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 91 | 262 |
| **Starting Price** | - | $98.00 |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Avaya UCaaS

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.

### Genesys Cloud CX

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

## Key features

### Avaya UCaaS

- Agent Interface
- Automated Routing
- Call Recording
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Email Management
- File Sharing
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Unified Communications
- Voice Mail
- Workflow Management
- Workforce Management

### Genesys Cloud CX

- Agent Interface
- Automated Routing
- Call Recording
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Email Management
- File Sharing
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Unified Communications
- Voice Mail
- Workflow Management
- Workforce Management

## Links

- [View Avaya UCaaS Profile](https://www.capterra.com.au/software/1174/crm-central)
- [View Genesys Cloud CX Profile](https://www.capterra.com.au/software/21409/genesys-cloud)
- [View Original Comparison](https://www.capterra.com.au/compare/1174/21409/crm-central/vs/genesys-cloud)

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