---
description: Compare Avaya UCaaS vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Avaya UCaaS vs Zendesk Suite Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Avaya UCaaS \<span\>vs\</span\> Zendesk Suite](https://www.capterra.com.au/compare/1174/164283/crm-central/vs/zendesk)

# Compare Avaya UCaaS vs Zendesk Suite

Canonical: https://www.capterra.com.au/compare/1174/164283/crm-central/vs/zendesk

> Detailed comparison between Avaya UCaaS and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Avaya UCaaS | Zendesk Suite |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 91 | 4076 |
| **Starting Price** | - | USD 39.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Avaya UCaaS

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Avaya UCaaS

- Automated Routing
- Call Center Management
- Call Recording
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Email Management
- File Sharing
- IVR
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Voice Mail
- Workflow Management
- Workforce Management

### Zendesk Suite

- Automated Routing
- Call Center Management
- Call Recording
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Management
- Email Management
- File Sharing
- IVR
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Voice Mail
- Workflow Management
- Workforce Management

## Links

- [View Avaya UCaaS Profile](https://www.capterra.com.au/software/1174/crm-central)
- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.com.au/compare/1174/164283/crm-central/vs/zendesk)

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