---
description: Compare Avaya UCaaS vs NiCE CXone to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Avaya UCaaS vs NiCE CXone Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Avaya UCaaS \<span\>vs\</span\> NiCE CXone](https://www.capterra.com.au/compare/1174/134775/crm-central/vs/incontact-call-center-software)

# Compare Avaya UCaaS vs NiCE CXone

Canonical: https://www.capterra.com.au/compare/1174/134775/crm-central/vs/incontact-call-center-software

> Detailed comparison between Avaya UCaaS and NiCE CXone. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Avaya UCaaS | NiCE CXone |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 91 | 581 |
| **Starting Price** | - | USD 71.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Avaya UCaaS

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.

### NiCE CXone

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## Key features

### Avaya UCaaS

- Automated Routing
- Call Center Management
- Call Recording
- Call Routing
- Chat/Messaging
- Contact Management
- Email Management
- IVR
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Voice Mail
- Workflow Management
- Workforce Management

### NiCE CXone

- Automated Routing
- Call Center Management
- Call Recording
- Call Routing
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Email Management
- FCC Compliance
- IVR
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Voice Mail
- Workflow Management
- Workforce Management

## Links

- [View Avaya UCaaS Profile](https://www.capterra.com.au/software/1174/crm-central)
- [View NiCE CXone Profile](https://www.capterra.com.au/software/134775/incontact-call-center-software)
- [View Original Comparison](https://www.capterra.com.au/compare/1174/134775/crm-central/vs/incontact-call-center-software)

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