---
description: Compare OneDesk vs Ticketing As A Service to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OneDesk vs Ticketing As A Service Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Project Management Software](/directory/30002/project-management/software) > [OneDesk \<span\>vs\</span\> Ticketing As A Service](https://www.capterra.com.au/compare/115614/1071849/onedesk/vs/Ticketing-As-A-Service)

# Compare OneDesk vs Ticketing As A Service

Canonical: https://www.capterra.com.au/compare/115614/1071849/onedesk/vs/Ticketing-As-A-Service

> Detailed comparison between OneDesk and Ticketing As A Service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OneDesk | Ticketing As A Service |
| **Overall rating** | 4.3/5 | - |
| **Total Reviews** | 12 | 0 |
| **Starting Price** | USD 11.99 | USD 14.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### OneDesk

Small and mid-sized businesses as well as departments at large enterprises use OneDesk. OneDesk is frequently used by project managers, customer service managers, IT, help desk.

### Ticketing As A Service

Designed for IT support teams, HR departments, and customer service managers in small to mid-sized businesses who need a simple, integrated ticketing solution within Microsoft Teams.

## Key features

### OneDesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customizable Fields
- Data Import/Export
- Email Templates
- Mobile App
- Multi-Channel Communication
- Personalization
- Prioritization
- Reporting/Analytics
- Secure Data Storage
- Service Level Agreement (SLA) Management
- Single Sign On
- Third-Party Integrations
- Ticket Management
- Workflow Management

### Ticketing As A Service

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customizable Fields
- Data Import/Export
- Email Templates
- Mobile App
- Multi-Channel Communication
- Personalization
- Prioritization
- Reporting/Analytics
- Secure Data Storage
- Service Level Agreement (SLA) Management
- Single Sign On
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View OneDesk Profile](https://www.capterra.com.au/software/115614/onedesk)
- [View Ticketing As A Service Profile](https://www.capterra.com.au/software/1071849/Ticketing-As-A-Service)
- [View Original Comparison](https://www.capterra.com.au/compare/115614/1071849/onedesk/vs/Ticketing-As-A-Service)

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